Altar Contact Center is a system which will become the center of contact for the customer both in the distributed multidepartmental company environment and a centralised organization. Integrated electronic communication channels such as telephone, mail, chat, SMS, SIP phone, SKYPE, ivr, ivvr, and fax offer a wide range of options to create contact centers in virtually any organization.
Operation and management of Altar Contact Center together with the agent application are based on a Web browser. Universal queuing, ergonomically designed agent panel, advanced call scripter and the possibility of Altar Contact Center system integration with external domain systems and databases make the customer service process management easy and efficient.
On-line monitoring, a rich set of reports and an advanced recording system which allows you to record both voice and agent screens are just some of the tools available to the CC Manager and Supervisors.
Using the latest technology based on the IP protocol and telecommunications platforms of the world's leading providers, puts the Altar Contact Center among the cutting-edge solutions solutions in this class available in the market. Advanced High Availability mechanisms, both in SingleSite and MultiSite architecture based on cluster architecture server solutions, positions the Altar Contact Center communications systems among the safest in terms of business continuity.