Altar Contact Center at Infosys BPO Poland

Altar Sp. z o.o. signed a contract with Infosys BPO Poland Sp. z o.o. for the implementation of Altar Contact Center. The software will support the running of multilingual debt recovery campaigns conducted by Infosys BPO Poland for its clients from all over Europe.
Altar Contact Center will provide support for inbound and outbound calls, assisting the consultants in debt collection processes and providing conveniently and quickly all the necessary customer information and billing documents. After several months of the initial period of operation of the system it is planned to extend it with more agent stations and the target functionality with the use of the Pirmid Workflow system to manage the back office work.
As part of the contract implementation and configuration of IVR scripts and agent scripts to support calls will be carried out. Software to ensure co-operation between Altar Contact Center and the domain applications currently used in Infosys will also be created. The expected result of the implementation is increasing debt collection and boosting the productivity of the debt collectors' team. Infosys BPO Poland chose Altar Contact Center because of its unlimited scalability and the system's ability to operate in multiple locations.

Infosys BPO Poland is part of Infosys BPO Ltd., which in turn is a company of Infosys Technologies Ltd. - a global provider of integrated business and technology consulting services, outsourcing and IT solutions.
Infosys BPO Poland Sp. z o.o. seated in Łódź has been operating since 2007, providing outsourcing services to clients from 27 countries worldwide. The areas of specialization of the center are: financial, accounting and purchasing services, handling logistics processes, database management and the support of advanced processes such as risk management, tax services and a wide range of advisory and consulting services. The Centre provides services in several languages.
In 2010 Infosys Technologies chose the Łódź center for handling tasks related to the implementation and operation of SAP for customers across Europe. Thus, Infosys BPO Poland became the first European center of the Concern performing both BPO and ITO services.